Refund Policy

We want you to be happy with Navrio. This Refund Policy is issued by Navrio (operated by Mayank Kumar Pathak, India) and forms part of our Terms of Service. It is drafted in line with the Consumer Protection Act, 2019 and applicable Indian e-commerce rules, and complies with the refund standards of our Merchant of Record, Paddle.

1. 14-Day Money-Back Guarantee

New paid subscriptions to Navrio are covered by a 14-day money-back guarantee from the date of your initial purchase. If Navrio does not work for you in that window, you may request a full refund of the initial subscription fee.

2. What is NOT refundable

To keep the service fair for all users, the following are non-refundable:

• Renewal charges — monthly or annual auto-renewals are non-refundable. Please cancel before your renewal date to avoid being billed. Renewals may be considered for refund only if requested within 3 days of the renewal date and the account shows no material usage in that period.
• Consumed AI usage & credits — AI messages, tokens, document queries, automations, video generations, and any other usage-based credits that have already been consumed are non-refundable.
• One-time add-ons & top-ups — additional credit packs, add-on modules, and custom setup fees are non-refundable once delivered or activated.
• Free plan — no payment, so nothing to refund.
• Partial months / unused time — we do not pro-rate refunds for the unused portion of a billing period after the 14-day window.
• Accounts terminated for breach — accounts suspended or terminated for violation of our Terms (fraud, abuse, chargeback misuse, illegal use, etc.) are not eligible for a refund.
• Third-party fees & taxes — currency-conversion fees charged by your bank/card issuer, payment-processing fees, and any statutory taxes (GST/VAT/sales tax) already remitted to authorities are non-refundable.
• Deductions on partial / discretionary refunds — where a refund is granted outside the 14-day window as a goodwill gesture, we reserve the right to deduct: (a) the fair value of usage already consumed (AI credits, storage, seats, automations), (b) any discount previously applied, and (c) non-recoverable payment-processing or FX fees. Only the net remainder will be refunded.

3. Chargebacks & disputes

Please contact support@navrio.online before raising a chargeback or dispute with your bank — most issues are resolved faster through a normal refund. By purchasing Navrio you agree that:

• Chargebacks filed without first contacting us, or filed after the service has been used, may be contested with Paddle using account activity, login logs and usage records as evidence.
• If a chargeback is filed in bad faith or for an eligible-but-non-refunded reason (e.g. after significant usage, or beyond the refund window), we reserve the right to (a) suspend or terminate your account, (b) revoke any licenses granted, and (c) recover from you any chargeback / dispute handling fees, bank fees and reasonable administrative costs charged to us or to Paddle as a result of the dispute, to the extent permitted under applicable law.
• Repeated or fraudulent chargebacks may be reported to the relevant card network, bank, or authorities under the Payment and Settlement Systems Act, 2007 and applicable RBI guidelines.

4. How to request a refund

Payments on Navrio are collected by Paddle.com, our Merchant of Record. Paddle handles all billing, invoicing, tax and refunds. To request a refund:

• Visit paddle.net and look up your order using the email used at checkout, or
• Email us at support@navrio.online with your order ID and reason, and we will forward the request to Paddle.

Please include your registered email, order/invoice ID, and a short reason. We may ask for basic details to prevent fraud.

5. Processing time

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, the credit typically appears within 5–10 business days. For UPI / Indian card networks this may take up to 14 business days as per RBI guidelines.

6. Cancellations

You can cancel your subscription any time from your account billing settings. Cancellation stops future renewals; your existing access continues until the end of the paid period. Cancellation by itself is not a refund.

7. Governing law & jurisdiction

This Refund Policy is governed by the laws of India. Any dispute arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts at Lucknow, Uttar Pradesh, India, without prejudice to any statutory rights available to consumers under the Consumer Protection Act, 2019.

8. Changes to this policy

We may update this Refund Policy from time to time. The version in effect on the date of your purchase applies to that purchase. Material changes will be notified via email or in-app notice.

9. Contact

Questions about a refund? Email support@navrio.online. Operated by Mayank Kumar Pathak, India.